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Terms and Conditions

Making your Payment
We accept all normal forms of payment, cash, credit/debit cards etc.

We also offer finance on many purchases available throughout the store, see our finance page for details.


How to Contact Us
A full set of contact details is included on our Contact us including a simple form for you to use to email us.


Shipping and Handling
There is a set fee fully insured Carriage Policy.

Bikes / cycles - ?12.50 unless item value exceeds ?400.00.

Cycle accessories - ?5.00 unless value exceeds ?50.00.

The above holds true except where product prices are further reduced and the item is placed on offer where a carriage charge may be applied.

Delivery is UK only and usually within 2-3 working days, Mon - Fri only.

It is preferable to also leave a delivery address e.g. workplace, where there will be someone present at all times during working hours. It does cause frustration both for customers and carriers if a product has to be redelivered.

Items Damaged in Transit - If any items were damaged in transit, you must report it to us within 3 working days to qualify for a replacement.

If the item is visibly damaged on receipt, please sign the carrier's delivery note accordingly, i.e. write 'damaged / goods unchecked / box damaged' on the the carriers manifest. Contact us and, in most cases, we will arrange for the item to be collected. Items should be returned in their original packaging complete with all accessories and documentation.

If possible take digital photos of damage and email those images to me. Please remember not to get too close for some images so that I may apply a perspective to the problem.


Your Security, Privacy and Credit Card Security
We value your security and as such have done our utmost to ensure that none of your personal information is at risk while you are visiting our site.

For specific information regarding our privacy policy, please refer to the Privacy Policy page.


VAT
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Order cancellation
Your order may be cancelled at any time however there may be resulting costs as follows:-

If the goods have not left our premises, there is a ?25 administration charge.

If the goods have left the premises but not delivered, an administration and restocking charge of ?50 is applicable.

If the goods have been delivered, an administration, collection and restocking charge of ?75 is applicable.


Back Orders
Once you have placed an order with us, we will be in contact with you soon after, primarily to confirm your preferred payment method, but also to confirm the availability of your chosen products.

If we do NOT have any of the products that you require, you will be told at the point that we contact you. At anytime you will be under no obligation to proceed with the purchase of those goods.

You will be offered the option to Back-Order the items and should you choose to do this, we will endeavour to give you a true indication of the date upon which you should expect to receive said goods. We will request a deposit for ordering specific goods on your behalf where relevant (these details will be given to you at the point when we contact you). If we fail to secure the goods you have back ordered within a reasonable (the estimated) time, you will be under no obligation to proceed further with that order. This is extremely rare. Should you choose to cancel a back ordered item BEFORE our expected delivery date, we reserve the right to withhold a reasonable proportion of any deposits already paid.


If you wish to complain
Should you need to complain, please contact the store either by telephone on 01924 420100 or by mail (contact details as per our contacts page) and address your complaint directly to the Managing Director.


Returns
We want you to be 100% satisfied with any product that you buy from Junction 27 Cycle Centre Ltd..

If, in the unlikely event, you are not 100% happy with your purchase, Junction 27 Cycle Centre Ltd. will refund the retail cost* of the product, provided that it is returned in a perfect saleable condition within 7 days.

Any item bought in error will be exchanged*, eg where you buy the wrong size, provided that it is returned in a perfect saleable condition within 7 days.

All goods that we sell are covered by a warranty. Most items have a warranty provided by their respective manufacturer BUT this warranty must be carried out by us. If you feel that you have an item which is faulty, please return it to us with a copy of your original proof of purchase. If it is found to be a genuine fault of manufacture we will of course repair or replace it free of charge and return it to you with no postage charges. However, if the item is found not to have a genuine fault covered by it's warranty we will advise you of this. If you subsequently require the product to be returned back to you, we will have to make a charge for carriage.

*unfortunately we cannot refund actual expenses e.g. postage and packing. You will also be charged for postage on any replacement items we send out where the original mistake was not ours.

PLEASE REMEMBER TO INCLUDE A COPY OF YOUR ORIGINAL SALES RECEIPT AND YOUR FULL CONTACT DETAILS ETC.

Junction 27 Cycle Centre Ltd. will refund the retail cost* of the product, provided that it is returned in a perfect saleable condition within 7 days.

N.B. Should you find that a minor part, nut bolt reflector is missing, please advise Junction 27 Cycle Centre Ltd. and these items will be sent to you FREE OF CHARGE next working day.


Warranty Issues
In all cases written details of a failure are required along with digital images. A brief summary of what happened will also be useful. Can I recommend, at this stage, that you keep a copy of what you send to me, by using either Microsoft Outlook or Outlook Express to customer_care@factorydirectbikes.com

Replacement parts are chargeable until faulty parts are returned. I would be grateful if you would forward digital photos of damaged parts - please send some photos showing the perspective of the damage / fault i.e. don't get too close.

In cases where a refund is due, we will reimburse you within 30 days of our receipt of the returned goods.
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